Water Billing and Collection

New to Goose Creek? Call (843) 797-6220 ext. 0 to open an account. In order to open an account over the phone, residents must have a Visa, MasterCard, or American Express credit or debit card. There is a $50 origination fee for water service for residents who live inside the city and a $75 origination fee for water service for residents who live outside the city.

Water bills are sent out on the last business day of each month, and are due by the 15th of the following month. A 15 percent penalty is added to late bills. If payment is not received by the 25th of the month, service will be disconnected and a non-payment fee of $30 will be assessed.

water turn off dates

Payment Options

Direct Debit is provided at no charge. Your payments will be automatically debited from your account each month. Please fill out the Direct Debit Form.  

For cancellation, fill out the Draft Cancellation Form.

To use a Credit or Debit Card, fill out the Credit/Debit Authorization Form.

Receive your bill via email by signing up for Paperless Billing.

Online Water Payments are managed through our software provider. A fee of $1.25 is charged for each online payment. Sign up for Online Water Payments.

Payments can be made in person at the City Hall Drive-Thru, open Monday through Friday from 8 a.m. to 5 p.m. at City Hall. (519 N. Goose Creek Boulevard). Bill payments may also be dropped off 24 hours a day at a night box located at the drive-thru. Customers may also pay in person at City Hall during regular business hours.

Report Water Problems: (843) 824-2200

Do you receive your water from the Charleston Water System? Call (843) 727-6800 for information.