Compliments & Complaints

Our employees strive to professionally, efficiently, and courteously provide the services you expect.  Our employees do, however, deserve recognition for efforts you feel exceed expectations.  To compliment a police department employee, e-mail the Chief of Police or one of the four Captains and describe your experience (addresses on Command Staff page).  Provide as much detail about the incident to include the employee's name and case number if known, the date, time, and location of the incident, and the employee's efforts that exceeded your expectations.  The complimented employee will be recognized in front of their peers and appropriate notations will be made in their employment records.

We also recognize that on occasion our efforts fail to meet your expectations.  If such is the case, we are eager to field your complaint and review and/or investigate our response(s) that led to your dissatisfaction.  You may contact the duty supervisor or the Office of Professional Standards to file your complaint.  Complaints are classified based on the seriousness of the allegation(s) being made.  Less serious allegations such as rudeness, driving infractions, or poor performance are investigated by the accused employee's supervisor and are usually concluded within 15 days.  More serious allegations are assigned by the Chief of Police to the Office of Professional Standards and are usually concluded within 30 days.  All complainants are notified in writing of the outcome of the investigation.  You may download our citizen complaint form by clicking here. 

It is important to note that questions about agency policy and/or standard operating procedure(s) do not require the filing of a complaint.  Such questions can often be answered to your satisfaction by contacting the duty supervisor or the Office of Professional Standards. 

In any instance, please do not hesitate to contact us with any concerns you might have.