How Calls Are Handled

Early Intervention - Your Role
The Emergency Medical Services System begins even before the call is made to 911. You are the most important link in the “chain of survival.” If you can identify an emergency early and intervene quickly, you can offer the best hope for recovery. We encourage everyone to learn first aid and cardiopulmonary resuscitation (CPR).

Deciding When to Call
When deciding when to call, use this simple rule: if you're not sure, call! Yes, we do get calls that are not emergencies. However, it is better to react quickly than not to react at all.

When calling 911 in the City of Goose Creek, your call will be answered by a 911 certified telecommunicator. The telecommunicator will ask you the nature of the emergency as well as other important information that will allow us to dispatch the proper resources to your emergency.

The type of response to the emergency varies on the type and severity of the medical problem as determined by our 911 dispatcher. A typical response is an ambulance and medical first-responders.

The basic certification for ambulance personnel is emergency medical technician (EMT). There are three levels of emergency medical technicians - the most advanced is the EMT-Paramedic level.

EMT Levels
EMT-Basics can perform assessments, provide basic stabilization skills including cardiac defibrillation, administer oxygen, and perform a limited number of medicated treatments. Advanced life support personnel (paramedics) can administer intravenous medications, perform intubations to establish good airways and perform some minor emergent surgical procedures.

All of our activities are performed by written protocol and with on-line medical direction. The City of Goose Creek Fire Department staffs one ambulance 24 hours a day, seven days per week with two EMTs. One EMT must be certified at an advanced level (paramedic).